Shipping Policy
Thank you for shopping with Lunora. This Shipping Policy explains how we process, handle, and deliver orders placed through our website. Please review the information below to understand our shipping procedures and estimated delivery times.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email that includes your tracking number so you can monitor the delivery status of your package.
Shipping Locations
Lunora is based in Bosnia and Herzegovina and currently ships to customers across Europe and internationally.
European Shipping
We ship to the following countries in the European region:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
International Shipping
We also ship internationally to:
Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States.
If your country is not listed, please contact us at homelunora@gmail.com, and we will do our best to assist you.
Estimated Delivery Times
Shipping times vary depending on your location and local carrier services.
Europe:
Estimated delivery time is 7–15 business days after shipment.
International:
The estimated delivery time is 10–20 business days after shipment.
Please note that delivery times may vary due to customs procedures, local postal services, or unexpected delays.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, Lunora may offer free shipping promotions depending on ongoing campaigns or order value.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and tracking link. This allows you to follow your order during transit until it arrives at your delivery address.
If you have not received tracking information within several days after placing your order, please contact us at homelunora@gmail.com.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on your country's regulations. These charges are determined by the destination country and are the responsibility of the customer.
Lunora is not responsible for delays caused by customs clearance processes.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing your order. Lunora is not responsible for orders that are delayed or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us immediately at homelunora@gmail.com.
Lost or Delayed Packages
If your package appears to be delayed or lost during transit, please contact our support team at homelunora@gmail.com. We will work with the shipping carrier to investigate the issue and assist you in resolving the matter.
Contact Information
If you have any questions regarding our Shipping Policy or your order, please contact us:
Email: homelunora@gmail.com
Our customer support team will respond as soon as possible during business hours.
Note: Shipping times are estimates and may vary due to external factors such as customs clearance, weather conditions, or carrier delays.