FAQs
Welcome to the Lunora FAQ page. Here you can find answers to common questions regarding our products, orders, shipping, and customer support. If you need further assistance, please contact us at homelunora@gmail.com.
1. What products does Lunora sell?
Lunora specializes in ambient lighting products designed to enhance the atmosphere of your home. Our collection includes sunset projection lamps and aesthetic lighting solutions that help create warm, relaxing, and visually appealing environments for bedrooms, living rooms, and creative spaces.
2. Where is Lunora located?
Lunora is based in Bosnia and Herzegovina. We proudly serve customers across Europe and internationally by offering worldwide shipping to many countries.
3. Where do you ship?
We currently ship to many countries across Europe and internationally, including:
European Region:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
International Shipping:
Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States.
If your country is not listed, please contact us and we will do our best to assist you.
4. How long does shipping take?
Shipping times may vary depending on your location.
Estimated delivery times are:
Europe: 7–15 business days
International: 10–20 business days
Please note that delivery times may vary due to customs processing, holidays, or carrier delays.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and tracking link. This allows you to monitor the delivery status of your order.
If you have not received your tracking details within a few days of placing your order, please contact us at homelunora@gmail.com.
6. What payment methods do you accept?
We accept secure payments through major payment providers including credit cards, debit cards, and other payment options available at checkout.
All payments are processed through secure and encrypted payment systems to ensure your information remains safe.
7. Can I change or cancel my order?
Orders can only be changed or canceled within a short period after they are placed. Once the order has been processed or shipped, we may no longer be able to modify it.
If you need to make changes to your order, please contact us as soon as possible at homelunora@gmail.com.
8. What should I do if my order arrives damaged?
If your product arrives damaged or defective, please contact us immediately at homelunora@gmail.com with the following information:
• Your order number
• A description of the issue
• Clear photos of the damaged product
Our team will review the issue and assist you with a replacement or solution.
9. Are your lamps easy to set up?
Yes. Our sunset lamps are designed for simple and convenient setup. Most of our products use a USB power connection, allowing you to easily plug them into laptops, power adapters, power banks, or USB outlets.
10. How can I contact Lunora?
If you have any questions, concerns, or support requests, our customer service team is happy to help.
Email: homelunora@gmail.com
We aim to respond to all inquiries within 24–48 hours during business days.