Return Policy

At Lunora, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in the same condition that you received it.
• The product must be returned in its original packaging.
• Proof of purchase or order number must be provided.

Items returned without prior approval may not be accepted.

Return Process

To initiate a return request, please contact our customer support team at:

Email: homelunora@gmail.com

Please include the following information in your email:

• Your order number
• The reason for the return
• Photos of the product if it is damaged or defective

Our support team will review your request and provide instructions on how to return the item.

Return Shipping

Customers are responsible for the cost of return shipping unless the product arrives damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning items, as Lunora cannot guarantee that we will receive your returned item without tracking.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Send photos of the product and packaging along with your order number to homelunora@gmail.com, and our team will assist you with a replacement or return solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged by the customer
• Items returned after the 30-day return period
• Items returned without contacting our support team first

Contact Information

If you have any questions regarding our Return Policy, please contact us: